It was not a good experience doing business here. I was doing all of this remotely, so everything was by phone. I had many questions that the salesman (James, seems like a nice kid he worked hard during the negotiations) could not answer, which is fine, and he said that I needed to talk to financing to have those specific questions answered.
So, when financing eventually called me, the first thing out of their mouth was "where can we send the papers to sign?" " back up, I still have questions" I replied. They did not like this. The financing manager (Darren) became very defensive and made mention a few times "maybe we shouldn't do business." I was fine with that, because this was very poor treatment. I liked the car but I didn't "need" this car. I still just wanted my one question answered then I was ready to move forward but when the finance manager said to me "stop acting like a child, we gave you what you wanted." when I was about to reply to this he forcefully replied "don't interrupt me, let me finish..." So, I don't know if I said this before or after I hung up on him "Alright, I'm done...I'm going with Honda."
Within the next 30 min, I get a call from James, I tell him what happened. Then, I got a call from Rick, supposedly the GM of Doggett, seems nice, definitely a salesman. He was able to save the deal for his dealership. He said that he would call me when I received the car to make sure that everything was in order. I knew that these were empty words because once I signed the papers, my inquiries were left unanswered and I have not heard from anyone since.
Key take aways, if you're reading this:
1) there will be hidden fees, stand your ground and work it out.
2) expect manipulative tactics. it's business after all, so treat it as such.
3) I wont be coming back to do business.
The car was delivered in good shape, some dirt and crumbs in the center counsel w/ boot marks on all of the baseboards, some scratches on the hood that are too deep to buff out. My wife is pleased and she looks forward to driving it.